Putting our users first means exceeding global privacy and data protection standards in order to keep important contacts and sensitive communications safe and secure.
We set up our infrastructure and tools in a way that enables our customers to strengthen and leverage their important relationships when it matters the most, without having to worry about privacy concerns.
Our Privacy Promise:
- No one will access, read, or delete your emails.
- When Reply connects to your email server, we pull only the minimum amount of information required for our service to function.
- Our server only stores emails you have sent via Reply and any responses you received to those emails, so we can detect replies and you can have access to them from the application.
- You own your data.
- You choose which data to share with your team members.
Additional questions? Don’t hesitate to send us an email.
Information We Collect
Reply collects your personal information when you register and open an account to help Reply operate the site, to provide the services and to contact you in connection with your use of the services.
When you provide Reply with your Personal Information you consent to our providing your information to any third parties that are necessary to support and process your use of the Reply website and the services provided by Reply.
Reply also collects Personal Information from you when you place an order including your name, physical address, email address, and credit card information. Reply only uses this data for the purpose of fulfilling orders or communicating with you and Reply’s partners regarding orders.
We also collect some information (via our system or using third party services) that requires using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, to verify users have the authorization needed for the Service to process their requests, and for advertising purposes.
Information You Provide
You may also provide us information that you will post to the Website. Your questions, answers, and other contributions on the Website, and metadata about them (such as when you posted them), are publicly viewable on the Website. This information may be found by search engines and be republished elsewhere on the Web in accordance with our Terms of Website. This also includes email templates that you can explicitly share with other Reply users (via Share with Community functionality). By using the Website, you consent to such public usage.
Use of Google User Data
If you choose to connect a Gmail account, we will, after we have confirmed your permission, securely access information obtained from your account. In particular, we may need to access your inbox folder in order to detect replies on emails, that has been sent via Reply; this is necessary in order to make work the core functionality of our platform – sending follow up emails if there is no reply to the previous email. Our server only stores emails you have sent via Reply and any responses you received to those emails, so we can detect replies, classify them and you can have access to them from the application. Also, we may store your authentication token and account email address. This data will be securely stored in order to be used by Reply to provide you with the service you expect (login to your account, send emails via Reply platform, access emails you sent and view replies you received). Under no circumstances will it be shared with any third parties. Should you choose to disconnect Gmail account or choose to close your account, any information from Google stored on our servers will be deleted permanently.
Use of Personal Information
Reply will not sell any Personal Information, collected on the Reply website for any purposes. Reply may release your information to investigate security breaches or when required to comply with any legal obligations, to enforce our website policies or protect Reply’s rights, property or safety. Non-Personal Information may be used for any purpose and can be provided to other parties for any use.
Confidentiality and Security
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. In addition, while we take reasonable measure to ensure that other entities who provide us with payment processing services keep your information confidential and secure, such entities’ practices are ultimately beyond our control. By using our Website, you acknowledge that you understand and agree to assume these risks.
Storage of Personal Information
Authorization needed for the Service to process their requests, and for advertising purposes.