Kore.ai Review in 2025: The Must-Have AI Tool for 2025?

When you’re running a sales team, there are a few things you probably wish you had more of.

Time. Resources. Staff. Hours. Patience. 

The thing is, a lot of time in sales is taken up with tedious tasks, like writing emails, chasing leads, and prospecting profiles – all of which are essential, but there’s no guarantee the work will pay off.

You win some, you lose some, but what if there was a way to automate some of these tasks, handle the heavy lifting, and essentially free your team up to spend most of their time on the more important things, like talking to clients and selling?

Well, you can, and it’s all thanks to AI tools, and there are plenty out of there to get started with.

AI that comes in the form of “agents,” that you set up with specific tasks to carry out. They can act as part of your team, reaching out to leads, writing emails, scraping lead data, and so much more.

Kore.AI is a platform that aims to give you access to such tools, allowing you to essentially create your own “AI agency”.

With AI agents streamlining and automating your sales pipeline, covering everything from lead generation to customer engagement, your team will be able to take on more opportunities than ever before and do what they do best, all while keeping everything personalized, targeted, and productive.

However, with so many tools out there, how do you know if Kore is right for you?

That’s what I’m guiding you through today. We’re deep diving into Kore.ai’s features, pricing, and real-user reviews to see if it’s the right fit for your business.

Let’s get into it.

What is Kore.ai?

Kore.AI is a no-code platform for setting up and running AI agents. These agents can interact with each other and are designed to handle certain specific tasks.

Usually, this will be the automation of repetitive tasks, such as writing personalized emails, researching information for outreach, finding potential leads, and more.

With Kore taking on the brunt of your grunt work, your human reps can actually focus their resources on what matters – building relationships and closing deals.

It offers solutions in three key areas:

• AI for Work: This suite of tools helps your team work faster and smarter by automating repetitive tasks, providing personalized insights, and enhancing collaboration.
• AI for Process: Transform your knowledge-intensive operations with no-code tools to build custom AI agents, pre-built prompts, and AI model management capabilities.
• AI for Service: Enhance customer satisfaction and loyalty with conversational AI agents, pre-built agents for key industries, and AI support for service representatives.

Kore.ai’s comprehensive stack

Kore.ai platform is designed to accelerate AI adoption in enterprises by offering a comprehensive stack that includes:

• A marketplace with pre-built AI solutions: Choose from various pre-built AI agents and solutions to address specific business needs.
• An agent platform featuring XO, Search AI, and GALE: These powerful tools enable you to build, deploy, and manage AI agents easily.
• No-code development tools: Empower your team to create custom AI solutions without extensive coding knowledge.
• AI and data services: Leverage advanced AI models and data analytics to drive insights and improve performance.
• Core services for security, compliance, and analytics: Ensure the security and privacy of your data while gaining valuable insights into your sales performance.

Now, Kore is pretty well-established and reputable in the industry.

It’s positioned as one of the emerging leaders in Gartner’s EMQs for GenAI technologies and has been adopted by many global companies, demonstrating significant improvements in areas such as intent accuracy, automated interactions, cost savings, and customer satisfaction.

All in all, as an enterprise or small business, this could be a tool that saves you a lot of time and makes you a lot of money.

How to get started with Kore.ai

So, thinking of using Kore yourself? 

Let’s start with the basics of what the set-up process looks like and how you’d be onboarding Kore into your workflow – step by step.

Step #1 – Sign up and access the platform=

Head over to the Kore.ai website and sign up for a platform account. https://bots.kore.ai . If you already have an account, simply log in with your credentials.

Step #2 – Create a new virtual assistant

Once logged in, click on the “New Bot” button on the landing page.

In the “Create New Bot” window:

• Select “Start from Scratch.”
• Enter a name for your bot.
• Choose an icon or upload your own.
• Select the bot’s purpose (e.g., sales, customer support, lead generation).
• Choose “Standard Bot” as the Bot Type.
• Select the default language.
• Click “Create” to proceed.

Step #3 – Define and build your bot

This is where the magic happens! Use the Bot Builder interface to define your bot’s capabilities.

Add tasks and intents to your bot, outlining the specific actions it should perform and the user’s intent behind those actions.

Create dialog flows for each task, defining the conversation paths and responses.

Step #4 – Train your bot

Navigate to the Machine Learning section. Here, you can add training phrases for each intent, providing examples of how users might express those intents.

Then take time to create and define entities as needed (e.g., product names, customer information). Also, train the bot using the provided tools to improve its understanding of your business and needs, which improves response accuracy.

Step #5 – Enable communication channels

Go to the Channels section and select the communication channels you want to use (e.g., Web/Mobile Client, Facebook Messenger, Slack).

Configure each channel to integrate your bot seamlessly into your existing communication platforms.

Step #6 – Test your bot

Before launching your bot, thoroughly test it using the Test feature in the Bot Builder.

It’s best to try various user inputs to ensure your bot responds correctly and handles different scenarios effectively.

Step #7 – Publish your bot

Once you’re satisfied with your testing, go to the Publish section. Review your bot’s configuration and make any necessary adjustments.

Click “Publish” to make your bot live and start interacting with customers. 

Then, all you need to do is keep an eye on the results, making sure you analyze any feedback and continuously tweak to ensure the agents keep on delivering better and better results.

Additional tips

• Refer to the Kore.ai documentation and tutorial videos: For more detailed instructions and guidance on each step, consult the Kore.ai documentation and watch their tutorial videos.
• Start with a simple use case: Build a bot for a specific task or use case. This will help you get familiar with the platform and gradually add more complexity as you gain experience.
• Seek support if needed: If you encounter any difficulties or have questions, Kore.ai’s support team can assist you.

As you can see, the setup isn’t super difficult – as is one of the main features of using a platform like Kore!

What are the main features of Kore.ai?

As mentioned above, Kore’s main offerings are broken down into three main packages, each designed to help you transform your sales process in a way that works best for you. Let me break them down.

AI for Work

These are your typical AI agents, either in the form of pre-built agents from Kore themselves or the ability to make your own using no-code tools. It’s essentially a powerful workspace that acts as a personal assistant handling your repetitive tasks.

As per the description by Kore themselves:

• Powerful workspace search: Quickly find relevant information across your company’s resources, regardless of where it’s stored.
• Pre-built AI agents: Ready-to-use AI assistants for common workplace tasks like summarizing emails, scheduling meetings, and creating reports.  
• No-code tools for custom agents: Empower your team to create tailored AI agents for specific needs without requiring extensive coding knowledge. 
• Universal workspace & agent orchestration: Coordinate AI agents and workflows across your organization, ensuring seamless collaboration and efficiency.

AI for Process

If you have knowledge-intensive operations, Kore.ai’s AI for Process can streamline your workflows and boost productivity.  

• No-code tools to build custom AI agents: Create AI agents specifically designed for your business processes.  
• Pre-built prompts and agent templates: Accelerate development with ready-made components and templates.  
• AI model and data management: Easily manage and maintain your AI models and associated data.
• Security and governance framework: Ensure responsible AI use within your organization.  

AI for Service

And for AI agents that excel when actually connecting directly with customers and aim to provide exceptional customer experiences, you’ll want Kore.ai’s AI for service offerings.

• No-code tools to build conversational AI agents: Create AI-powered chatbots and virtual assistants to handle customer inquiries and provide 24/7 support.
• Pre-built agents for key industries: Leverage industry-specific AI assistants for more personalized and relevant interactions.  
• AI support for service reps: Provide AI-powered assistance to your human customer service representatives, empowering them to handle complex queries more effectively.  
• AI contact center for human-assisted handoffs: Ensure a seamless transition between AI and human agents for complex or escalated issues.  

XO Platform

At the heart of Kore.ai’s offerings is the XO Platform, which essentially powers everything and allows the AI agents to do what they do. Inside the platform, we’re talking features like:

• Proprietary Multi-Pronged NLP Approach: Utilizes multiple AI engines to understand human intent, handle complex conversations, and analyze sentiment.  
• GUI-Based Dialog Builder: Allows for visual design of conversation paths and integration with external systems.  
• Omnichannel Presence: Supports 30+ communication channels, including social media, live chat, SMS, email, and voice assistants.
• Virtual Assistant Analytics and Dashboard: Offers tools to measure and analyze VA performance and user behavior.  
• Multi-Layered Security and Compliance: Ensures data protection and adherence to industry standards.  

So, it’s all a little more technical and specialized compared with general conversational LLMs like ChatGPT.

Search AI

Kore.ai’s Search AI solution empowers you to consolidate and search your company’s data conversationally. It utilizes advanced Retrieval Augmented Generation (RAG) for personalized responses.  

While specific details are limited, the GALE (Generative AI Language Engine) also likely plays a role in enhancing the natural language capabilities of AI agents.  

No-code development tools

And perhaps the most important and most attractive feature of all of this is the fact that it all comes in a no-code bundle. 

This means not having to hire or train developers and programmers to set everything up. Even non-technical sales teams can use the features out-of-the-box without prior knowledge.

Some of the various no-code tools include:

• Agentic app builder: For creating AI-powered applications without coding.
• Integration studio: Facilitates connecting AI agents with various systems and data sources.
• Conversation designer: Enables the design of natural language interactions.

Phew, as you can see, Kore.ai’s comprehensive suite of AI features and offerings provides a robust ecosystem for enterprises to leverage AI across various aspects of their operations. 

Whether you need to automate repetitive tasks, enhance customer service, or transform knowledge-intensive processes, Kore.ai company has the tools to help you achieve your goals.

What are Kore.ai pricing plans?

Of course, you need to know how much this will cost.

Kore.ai has flexible pricing plans designed to fit different business needs—whether you’re just getting started or need enterprise-level AI capabilities.

If you’re new to Kore.ai or just experimenting, the Free Plan is a great way to dip your toes in. You get up to 5,000 requests per month, plus access to premium features like the Conversation Designer, Knowledge Graph, and Multi-engine NLP. It’s perfect for testing ideas, learning the platform, or running small-scale projects. Support is limited to Kore.ai’s Community and Academy, but for basic use, that’s usually enough.

For businesses ready to launch AI-powered assistants, the Standard Plan works on a pay-as-you-go model, starting with a minimum purchase of $100. This plan gives you access to almost all the platform’s capabilities, except for a few enterprise features like AD Sync. It includes basic support, but if you want weekday email support, you can upgrade to Standard Support for $1,000 per month.

Now, if your business is scaling up and needs more power, the Enterprise Plan is where things get serious. It’s a custom pricing model tailored to your needs, offering enterprise-grade security, higher usage limits, advanced features like Universal Bots and Topic Modeler, and even on-premise deployment. Enterprise customers also get 24/7 premium support via email, phone, or video—so if AI is mission-critical for you, this is the way to go.

A few other things worth noting: If you’re on the Standard Plan, Kore.ai gives you $500 worth of free credits, valid for 90 days, to test your virtual assistant across 35+ channels. And if you ever need to scale up, you can upgrade from Standard to Enterprise anytime.

So, how do you pick the right plan?

How to choose the right plan for your business

To determine the best pricing plan for your business, consider the following factors:

• Your budget: The plan’s cost should align with your budget constraints.
• Your business needs: Evaluate your specific requirements and determine which features are essential for your success.
• Your expected usage: Estimate your anticipated usage volume to determine the most suitable plan.
• Scalability: If you expect your usage to grow, consider a flexible and scalable plan.
• Support: Evaluate the level of support included in each plan and determine if it meets your needs.

And, of course, if you need a little more guidance, Kore’s sales and support team is pretty comprehensive and well-received, so simply reach out to them if you have any questions.

What are the Kore.ai reviews by real users?

Kore.ai company has received generally positive reviews from users across various platforms, with praise for its ease of use, powerful features, and excellent support.

However, some users have also noted areas for improvement. Let’s break down the good, the bad, and the general consensus based on real user reviews.

The good

• Intuitive interface and user-friendliness: Many users appreciate Kore.ai’s intuitive interface, making it easy to build and deploy AI-powered chatbots.

“The user experience as a chatbot developer in the Kore.ai platform is great. It has all the tools to build the chatbot from scratch.”

• Powerful features: Users praise Kore.ai’s comprehensive set of features, including its Natural Language Understanding (NLU) capabilities, customization options, and advanced analytics.

“Can have a natural, human-like conversation with an interlocutor.”

• Excellent support: Users often highlight the responsive and helpful support provided by the Kore.ai team.

“The Kore.ai team is very helpful.”

The bad

• Documentation challenges: Some users have difficulty navigating the documentation and finding specific information. One G2 review states, “Documentation can be a bit difficult to wade through at times.”
• Version management: Managing the versions of chatbots can be cumbersome, as there is no built-in mechanism to roll back to earlier versions.
• Integration complexity: Some users have found the integration configurations complex and impactful on customer experience.

Overall, the consensus among users is that Kore.ai is a powerful and user-friendly platform for building AI-powered virtual assistants and chatbots. Users appreciate its robust feature set, intuitive interface, and strong NLP capabilities.

A user on G2 summarized their experience, saying, “I like best that Kore.AI offers a user-friendly interface and comprehensive training, guiding users step-by-step through the process of building and deploying conversational AI solutions.”

Another user on Capterra shared, “The Kore.ai platform provides several strong NLP-rich features for the developers, which can be used to make their chatbot solutions really powerful.”

The platform’s ability to handle complex queries is also frequently mentioned. One user noted, “Shows adeptness in comprehending and responding to complex or multi-part queries.”

While there are pros and cons to everything, it’s clear the overall sentiment towards Kore.ai is positive, so if you’re interested in AI agents, Kore is undoubtedly worth checking out.

But remember, there’s really no “best” tool out there. Instead, various tools are built for different purposes and goals (although many are similar), and it’s up to you to find the one that’s best for your business.

Therefore, it’s almost always worth checking out the alternatives and shopping around.

What are the top Kore.ai alternatives?

While Kore.ai is a leading player in the AI-powered sales tool market, other strong options exist. Here are a few of the top Kore.ai competitors:

Jason AI SDR

Jason AI SDR is an advanced AI-powered sales development representative that combines human-like interaction with superhuman efficiency. Its standout features include:

• Access to over 1 billion real-time data points for highly personalized outreach
• Automated multichannel engagement to reach prospects wherever they are
• Intelligent handling of replies to save time and keep conversations moving
• Seamless scheduling of meetings, just like a top-performing sales rep

Jason AI SDR is ideal for sales teams seeking to automate prospecting, enhance personalization, and streamline their lead generation efforts across multiple channels.

Yellow.ai

Yellow.ai is a comprehensive conversational AI platform that offers a wide range of features and capabilities. 

Some of its key features include:

• Advanced NLP capabilities in multiple languages
• Automated workflows for sales and support across channels
• Real-time analytics for valuable user behavior insights
• Assistance from design stage to deployment and management

Yellow.ai is particularly well-suited for medium-sized companies looking for omnichannel integration and versatile API support.

IBM Watson Assistant

IBM Watson Assistant is a robust alternative backed by IBM’s extensive AI expertise. 

Some of its notable features include:

• Advanced Natural Language Understanding (NLU)
• Pre-trained industry content for quick deployment
• Multi-channel deployment capabilities
• Integration with other IBM products

IBM Watson Assistant is ideal for enterprises seeking sophisticated AI chatbot technology with cognitive learning capabilities.

Amazon Lex

Amazon Lex, powered by the same technology as Alexa, offers a strong alternative to Kore.ai platform as an AI agent builder. 

Some of its key advantages include:

• Advanced deep learning functionalities for speech recognition and natural language understanding
• Easy integration with other AWS services
• Cost-effective pricing model
• Scalability for businesses of all sizes

Dialogflow

Dialogflow, Google’s conversational AI platform, is another top contender. 

Some of its strengths include:

• Robust Natural Language Processing capabilities
• Multi-language support
• Easy integration with Google Cloud services
• User-friendly interface for bot creation

Dialogflow is particularly praised for its ease of implementation and integration capabilities compared to Kore.ai.

How to choose the right alternative

When choosing a Kore.ai alternative, consider factors such as your business size, specific needs, integration requirements, and budget. 

Each of these platforms offers unique strengths that may align better with different organizational goals and technical environments. You’ll want to look into things like:

• Features and capabilities: Compare the features and capabilities of each platform to determine which best meets your specific needs.
• Pricing: Consider the pricing models and cost of each platform to ensure it fits within your budget.
• Reviews and testimonials: Read user reviews and testimonials to get insights into the real-world experiences of other users.
• Support: Evaluate the level of support provided by each platform to ensure you have the resources you need.
• Integrations: Consider your existing technology stack and evaluate how well each platform integrates with your current systems.

By carefully considering these factors, you can choose the Kore.ai alternative that best suits your business’s unique needs and requirements.

Wrapping up

There’s no doubt that Kore.ai is a powerful AI-powered sales tool, but again, the best choice for your business will depend on your specific needs, budget, and team expertise.

If you’re looking for a comprehensive AI platform for various business functions, Kore.ai is an excellent option. It offers advanced natural language processing capabilities, omnichannel support, and robust integration options. 

However, it may require more technical expertise and investment.

On the other hand, if your focus is specifically on automating sales outreach and engagement, Reply.io is a more suitable choice. 

It offers a streamlined platform with a focus on email automation, multi-channel outreach, and lead generation. Reply.io is often more user-friendly and may be a better fit for smaller teams or businesses with limited technical resources.

Ultimately, the best way to choose the right AI-powered sales tool for your business is to carefully evaluate your options, consider your specific needs, and explore the features and capabilities of each platform.

Best of luck and happy sales!