New LinkedIn Integration and More Reply Updates [August 2020]

New LinkedIn experience in the extension and on the web

This update is a part of our effort to expand our Sequences with new outreach and communication channels (next in line are Zapier, SMS, and manual email – so stay tuned).

Here are some details on the revamped LinkedIn experience:

LinkedIn Steps in Sequence

With this update, we’re bringing you the ability to add LinkedIn actions to your sequences as a separate step right from the Sequence setup page (instead of listing them among the rest of Task step options).

When adding a LinkedIn step to your sequence, there are 4 step types you can now choose from: 

• Connect
• Message
• InMail
• View Profile

When you add one of these steps to your Reply sequence, the system will automatically generate the corresponding Task for each Step. 

The Tasks can then be managed – edited, duplicated, archived, etc. – and executed from the Tasks page in the Web app or directly within our Chrome Extension (more on that below).

Please note: All current LinkedIn Tasks will be automatically converted to LinkedIn Message tasks once you enable the feature toggle.

Single click Office 365 email connect, sending and receiving

One of the most awaited updates – we’re happy to announce the integration with Office 365 that will allow a single click connection for Office 365 email accounts and sending emails via related API.

This feature will help Reply customers who had previous issues connecting Outlook 365 email accounts. 

Please note: The Outlook API email sending and receiving capabilities are still in beta and being extensively tested on production by our team. But you can request access right now via our Support and Customer Success teams.

Once the email account is connected via Office 365 single click, the sending feature will be available either by SMTP or API with API (as a default option). However, keep in mind the ‘Emails Sent per Minute’ limit for each connected Outlook account (which is enabled by default).

Single click Google sign up in the Extension and on the web

To further simplify the sign-up and sign-in experience for our users, we have added the single click login for Google accounts to both our Chrome Extension and the web app. 

To sign up or sign in to your Reply account in the extension, simply click Continue with Google button on the sign-up or sign-in pages and choose your Google account with your business email. You will be automatically logged in without having to enter your email or password.

Please note: If you want to keep the option to sign in with a password, go to the Reply Web app (Settings → Account) and set a new password for your account by simply changing the current one.

The sign-up and sign-in experiences in our web app now have a similar updated workflow. The only difference is that the users who sign up via the main web app will be asked to provide additional details like Company, Company size, Business phone, etc. to complete the registration process.

New Chrome Extension setup flow

The new version of the Reply Chrome Extension has a completely redesigned setup with improved first-time use experience.

• From now on, you only need to install the Extension itself (the Name2Email is no longer required for the email search to work). 
• You can also use email search without registration, right after you install the extension. 

Please note: You will still need to sign up or log in to your Reply account to see the discovered addresses, save/export the data, and add those contacts to your sequences.

See the full guide on how to install and set up Reply’s Chrome Extension.

Branded links

Another much-anticipated update is the Branded Links feature. It allows you to use personal domains to customize links for opt-out, open, and click-tracking while sending emails via Reply. This feature has been finalized and is now fully available to all users.

With the latest release, we’ve updated the workflow for adding a new custom link due to the changes in MS Azure. The workflow now consists of 2 steps:

1. Select the type of link (Opens, Clicks, Opt-Out) and enter your custom link URL.
2. Click ‘Check’ to generate the new TXT and CNAME records – you will need to add those records to your DNS management system to be able to use that URL.

After validation, the new link will be added to the customer’s pool.

Here’s a detailed look into the Branded Links feature in Reply.

Other helpful additions to Reply platform

Reply and TexAu integration

A powerful lead generation tool, TexAu helps you automate a wide variety of manual tasks on social media platforms, including LinkedIn, and, as a result, generate high-quality leads faster.  Our native integration allows you to push that data directly from TexAu to your Reply account and put it to use with multichannel outreach campaigns in just a few clicks.

Learn more about the integration here.

Blacklisted filter

With the recent update, we’ve also implemented the Blacklisted filter to sort out the prospects that have the corresponding status. This will allow you to conveniently manage such contacts (i.e. export them in bulk or whitelist altogether).

More info on how to use this filter here.

Shared lists

Last but not least, there’s a handy addition to the Team Edition capabilities – you can now share contact lists with your teammates using Shared lists. The feature is available in the Public mode of Team Edition. 

Find more details here.