What are the Outreach.io reviews by real users?
With thousands of verified reviews available, it’s clear that Outreach.io is a well-known and established platform. Surprisingly enough, the average ratings were not quite as high as I expected for a tool with such a reputation:
- G2 → 4.3 ⭐️/ 5
- Capterra → 4.4 ⭐️/ 5
The most commonly-mentioned pros and cons after looking through hundreds of lemlist referral reviews include:
✅Outreach.io is consistently praised for its seamless integration capabilities with most major sales tools like Salesforce, empowering SDRs to streamline workflows and drive efficiency;
✅The outreach campaigns have received a good reputation among users, who appreciate the streamlined automation of complex, multichannel sequences with AI personalization;
✅Their sales intelligence features don’t go unnoticed, as many users appreciate the data-driven insights, including real-time analytics, identifying trends, and predicting campaign and sales team performance;
❎Not surprising at all, Outreach.io users often report the steep learning curve when starting to use the platform, especially the more complex set of features;
❎Due to its complexity and abundance of features, the interface feels less intuitive and user-friendly, something that I’ve also noticed while reviewing the platform;
❎Something that’s never a good sign—many, many users report a poor customer service experience with Outreach.io, including issues with billing.
And, here are some of the most helpful and upvoted real-world reviews:
“Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).“
“Overall, I’m a huge fan of Outreach. It’s a tool that I’ll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it’s just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable.“
- What do you like best about Outreach?
“Absolutely nothing. Their software is an absolute disaster, riddled with an abundance of infuriatingly clunky, muddled, and dreadfully inefficient bugs. To make matters worse, their so-called “customer support” is non-existent, leaving you stranded and abandoned in a sea of frustration. Their contracts are a masterclass in draconian oppression, expertly crafted to ensnare you with strict, minuscule clauses that twist the knife in your gut, amplifying the torment of dealing with their abysmal product.“ (😖 yikes!)
What are the Outreach.io pricing plans?
We’ve covered the features and user reviews, and now, it’s time to address the elephant in the room—how much is Outreach.io?
Without a doubt, Outreach.io has one of the strangest pricing ‘strategies’ I’ve ever seen, and that’s mainly for two reasons:
- … they don’t include the prices of their different plans! To find out how much they cost, interested parties will have to contact the support team with their request;
- The platform is split into five separate products, with no ‘tiered’ pricing plans like most other sales automation platforms;
- After some digging, I discovered that Outreach.io does NOT provide a monthly pricing plan, so users wishing to add this to their tool stack will need to pay upfront for a year.
The lack of transparency regarding their pricing and the absence of monthly plans makes this a less-than-pleasant experience and as the cherry on top—the cheapest price starts at around $100/user/month.
The good part about the separate product pricing plans is that businesses can pay only for what they exactly need, though, considering the steep starting price, it’s still gonna cost you quite a bit.
It’s also interesting that the ‘Call’ and ‘Meet’ plans are separate from the ‘Engage’ plan, which means that users who are simply on the market for an outreach automation tool will still have to purchase multiple plans.
What are the top Outreach.io alternatives?
While many sales automation platforms are quite alike in terms of functionality and value proposition, Outreach.io is definitely not one of them.
As previously mentioned, if you’re a business or sales team looking to scale, automate, and enhance your outreach efforts—there are numerous other, more affordable, and less clustered options out there.
We’ve compared most of the top sales tools in the market, and truthfully speaking, unless you’re specifically looking for sales intelligence and sales coaching features in addition to your outreach campaigns, Outreach.io falls behind some of the other alternatives out there:
For reference, we invite you to check out Reply.io to see if that would be a better fit for you. To make things simpler, we’ve curated a detailed comparison of the two tools.
Key differences include:
- Reply.io comes with a revolutionary AI SDR that creates tailored outreach sequences, hyper-personalizes your outreach, AND handles responses on your behalf (including booking meetings);
- Reply.io also comes with a dedicated AI Chatbot that effectively captures, qualifies, and nurtures inbound leads that visit your company website;
- Reply comes with native Google Postmaster and MailToaster integrations, as well as a dedicated deliverability team at your disposal, ensuring your emails always reach their intended recipients;
- Reply.io is much cheaper than Outreach.io, especially if compared to the entire Outreach.io bundle;
- Last but not least, Reply.io also provides robust management features to keep track of sales reps’ performance, tasks, KPIs, etc.
