AI Features Terms

Last Updated: July 3, 2026

1. Introduction; Agreement.

These AI Features Terms (“AI Terms“) supplement and form part of the Terms of Service. These AI Terms apply only to You if You access or use AI Features, including through a subscription plan that includes AI Features or through the purchase or use of AI credits. If You do not access or use AI Features, these AI Terms do not apply to You except to the extent necessary to interpret or apply provisions of the Terms of Service that expressly incorporate or reference these AI Terms.

These AI Terms control with respect to AI Features to the extent they conflict with the Terms of Service. In all other respects, the Terms of Service apply. If You have a separately signed order form that expressly addresses AI Features, that order form controls over these AI Terms to the extent of any conflict with respect to the commercial terms and service-specific terms stated in that order form.

2. Definitions.

“AI Features” means Reply’s artificial intelligence-powered functionality integrated into the Services, including Jason AI SDR and other AI-enabled features that generate, suggest, personalize, or automate content, communications, workflows, or other outputs, as made available from time to time.

“AI-Generated Content” means any text, messages, content, recommendations, summaries, or other output produced by AI Features based on Input Data or other inputs You provide.

“Approval Mode” means a configuration in which AI-Generated Content is queued for Your manual review and approval before being transmitted to recipients.

“Automatic Mode” means a configuration in which AI-Generated Content is transmitted to recipients automatically according to Your campaign settings, without manual review or approval of each individual message before sending.

“Beta Features” has the meaning given to it in the Terms of Service. Some AI Features may be designated as Beta Features and are subject to the terms applicable to Beta Features under the Terms of Service.

“Input Data” means data, prompts, instructions, contact information, account information, or other information You provide to AI Features to generate AI-Generated Content. Input Data is part of “Your Data” as defined in the Terms of Service and is subject to the data protection and confidentiality provisions of the Terms of Service and the Data Processing Agreement.

“Third-Party AI Providers” means the third-party large language model providers, artificial intelligence providers, and related technology providers whose technology Reply uses to power AI Features, as integrated into the Services from time to time.

3. AI Providers and Infrastructure.

Reply’s AI Features may utilize third-party large language models and related artificial intelligence technologies provided by Third-Party AI Providers. Reply may use different providers, models, orchestration systems, middleware layers, or supporting technologies in connection with AI Features from time to time.

Reply may modify, replace, add, or discontinue AI providers, models, or related technologies without notice in order to maintain functionality, security, performance, availability, legal compliance, or operational efficiency.

4. License and Access to AI Features.

Subject to Your compliance with these AI Terms, the Terms of Service, and payment of applicable fees, Reply grants You a limited, non-exclusive, non-transferable license to access and use the AI Features solely for Your internal business purposes during Your Subscription Term.

AI Features may be used in Automatic Mode or Approval Mode. You are responsible for selecting the appropriate mode for Your use case and for reviewing AI-Generated Content as necessary before use. Use of Automatic Mode does not reduce Your responsibility for the content of communications sent to recipients.

Approval Mode is intended to provide customers with meaningful human review and oversight prior to sending or relying on AI-Generated Content. Customers may review, edit, reject, regenerate, or approve AI-generated outputs before use.

5. Acceptable Use of AI Features.

Permitted Uses.

You may use AI Features to generate personalized outbound sales and marketing communications, create professional networking outreach and follow-up sequences, automate sales engagement workflows, and personalize outreach based on contact and account information You provide.

Prohibited Uses.

In addition to the prohibited uses set forth in the Terms of Service, You must not use AI Features to:

generate or send spam, unsolicited commercial messages, or communications that violate applicable anti-spam, marketing, or communications laws;
generate content that is deceptive, defamatory, harassing, abusive, discriminatory, threatening, or otherwise objectionable or unlawful;
impersonate any person or entity or misrepresent Your affiliation with any person or entity;
generate content that infringes the intellectual property rights of any third party;
use AI Features for high-risk or regulated activities — including medical diagnosis, legal or financial decision-making, or operation of critical infrastructure — where AI limitations could reasonably result in significant harm;
reverse engineer, decompile, or attempt to extract the underlying AI models, parameters, weights, or architecture;
use AI Features to develop, train, or improve competing AI systems or products; or
circumvent, bypass, or attempt to interfere with any security, rate limit, abuse-prevention, or content-filtering controls applied to AI Features.

Compliance with Law.

You are responsible for ensuring that Your use of AI Features and AI-Generated Content complies with all applicable law, including anti-spam laws, data protection regulations, consumer protection laws, intellectual property laws, and any industry-specific regulations applicable to Your business. Compliance obligations applicable to AI Features are addressed in the Terms of Service, these AI Terms, and the Jurisdiction-Specific Terms Appendix.

6. Your Responsibilities.

Input Data Quality.

AI-Generated Content may contain errors, inaccuracies, outdated information, biases, or otherwise inappropriate material. You are responsible for reviewing AI-Generated Content before use. Human review is strongly recommended for all AI-Generated Content and is particularly important when using Automatic Mode, given that AI-Generated Content is transmitted without per-message review. Automatic Mode should be used only after appropriate testing, review, and oversight procedures have been implemented by You. You bear responsibility for AI-Generated Content You send or use, regardless of whether it was reviewed before sending, except to the extent arising from a material defect in AI Features caused by Reply.

Recipient Consent and Transparency.

You are responsible for obtaining required consent from recipients before sending AI-Generated Content, complying with applicable transparency and disclosure requirements regarding automated or AI-assisted communications, providing recipients with functional opt-out mechanisms, and honoring opt-out and unsubscribe requests promptly and within the time periods required by applicable law.

7. Intellectual Property.

Your Input Data.

You retain all rights, title, and interest in Your Input Data. By using AI Features, You grant Reply and our Third-Party AI Providers a limited license to process Input Data as reasonably necessary to provide and support AI Features to You, consistent with the Terms of Service and the Data Processing Agreement.

AI-Generated Content.

To the extent AI Features within the Services generate AI-Generated Content derived from Your Data, Reply does not claim ownership of that AI-Generated Content. Subject to these AI Terms, the Terms of Service, and applicable law, You may use, modify, and distribute AI-Generated Content generated for You through the Services.

AI Transparency.

Reply seeks to provide reasonable transparency regarding the use of AI Features within the Services. Depending on the functionality involved, AI-generated content, classifications, recommendations, summaries, or automations may be identified or labeled within the platform.

Reply’s Intellectual Property.

Reply and its licensors retain all rights in the AI Features, including the underlying software, middleware, orchestration systems, prompt engineering frameworks, and all improvements, modifications, and derivatives thereof. Your use of AI Features does not grant You any rights in Reply’s intellectual property beyond the limited license described in these AI Terms. See also Section 6 of the Terms of Service.

Third-Party AI Models.

Third-Party AI Providers retain ownership of their respective AI models. Your use of AI Features does not grant You any license or rights in the underlying AI models of Third-Party AI Providers.

8. Data Processing and Privacy.

Processing of Input Data.

By using AI Features, You acknowledge that Input Data will be transmitted to Third-Party AI Providers via secure API connections as necessary to generate AI-Generated Content for You. Third-Party AI Providers are instructed to process Input Data only as necessary to respond to API requests and generate outputs. Reply requires Third-Party AI Providers, through applicable agreements and provider settings, not to use Your Input Data for model training, improvement, or any purpose other than generating Your requested outputs.

Data transmitted to Third-Party AI Providers is encrypted in transit. Applicable data security standards are described in the Data Processing Agreement. Reply may implement technical, contractual, administrative, or provider-configuration safeguards intended to limit use of customer Input Data for generalized model training except where expressly authorized by the customer.

No Training on Customer Data.

Except as expressly agreed in writing, Reply does not use Your Data or Input Data to train generalized artificial intelligence or machine learning models for the benefit of other customers. Reply requires Third-Party AI Providers, through applicable agreements and provider settings, not to use Your Input Data for model training or any purpose other than generating outputs in response to Your requests.

Security and Access Controls.

Reply maintains administrative, technical, and organizational safeguards designed to protect Input Data and AI-Generated Content processed through AI Features. Such safeguards may include access controls, encryption technologies, authentication mechanisms, logging and monitoring systems, infrastructure protections, and contractual confidentiality obligations.

Access to customer data associated with AI Features is restricted to authorized personnel with a legitimate business need and subject to appropriate confidentiality and security obligations.

Personal Data.

If Input Data includes personal data, You represent and warrant that You have obtained all required consents, have a lawful basis for processing, and have complied with all applicable data protection law in connection with providing that personal data to Reply. You remain the data controller (or processor, as applicable under Your circumstances) for personal data included in Input Data. Reply acts as a data processor on Your behalf. Your obligations and Reply’s processing activities with respect to personal data are governed by the Data Processing Agreement.

Data Retention.

Reply retains Input Data and AI-Generated Content in accordance with the Data Processing Agreement and Privacy Policy. You may request deletion of Your data as described in the Data Processing Agreement.

9. Service Availability and Modifications.

Reply will use commercially reasonable efforts to make AI Features available, but does not guarantee uninterrupted or error-free operation, specific uptime percentages, the continued availability of specific Third-Party AI Providers, or the availability of specific AI models at any given time.

Reply reserves the right to modify, update, replace, or discontinue AI Features or specific Third-Party AI Providers or AI models, implement usage limits or throttling, and update these AI Terms, all in accordance with the notice and amendment provisions of the Terms of Service. Third-Party AI Provider changes may occur with shorter notice where required by the applicable Third-Party AI Provider.

Some AI Features may be designated as Beta Features. Beta Features are subject to the terms applicable to Beta Features in the Terms of Service. Beta Features should not be relied upon for production use or critical communications workflows.

AI Features may evolve over time and outputs may vary as underlying models, providers, and technologies change.

Reply may monitor the performance, reliability, availability, security, and operational effectiveness of AI Features and may update, refine, modify, suspend, or discontinue AI Features, models, providers, prompts, orchestration systems, or related functionality from time to time.

10. Disclaimers.

YOU ACKNOWLEDGE AND ACCEPT THAT AI FEATURES MAY PRODUCE OUTPUTS THAT ARE INACCURATE, INCOMPLETE, OUTDATED, BIASED, OR OTHERWISE INAPPROPRIATE; MAY MISUNDERSTAND AMBIGUOUS OR INCOMPLETE INSTRUCTIONS; MAY LACK CONTEXT ABOUT YOUR BUSINESS, RECIPIENTS, OR INDUSTRY; CANNOT REPLACE HUMAN JUDGMENT; AND ARE NOT SUITABLE FOR HIGH-STAKES, SAFETY-CRITICAL, LEGAL, MEDICAL, FINANCIAL, OR REGULATED APPLICATIONS WHERE AI ERRORS COULD CAUSE SIGNIFICANT HARM.

AI-GENERATED CONTENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND. REPLY DOES NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, UNBIASED, FREE FROM ERRORS OR DEFECTS, SUITABLE FOR YOUR PURPOSE, COMPLIANT WITH APPLICABLE LAW, ORIGINAL, OR NON-INFRINGING. AI-GENERATED CONTENT MAY NOT BE UNIQUE. SIMILAR OR IDENTICAL OUTPUTS MAY BE GENERATED FOR OTHER USERS OR THIRD PARTIES. REPLY MAKES NO REPRESENTATION THAT AI-GENERATED CONTENT PRODUCED FOR YOU WILL DIFFER FROM CONTENT PRODUCED FOR OTHERS USING AI FEATURES. DISSATISFACTION WITH THE QUALITY, ACCURACY, TONE, PERSONALIZATION, COMPLETENESS, USEFULNESS, OR COMMERCIAL EFFECTIVENESS OF AI-GENERATED CONTENT, INCLUDING CONTENT GENERATED THROUGH JASON AI SDR OR OTHER AI FEATURES, IS NOT A BASIS FOR REFUND, CREDIT, OR CANCELLATION, OR OTHER ADJUSTMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLY AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND THIRD-PARTY AI PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO AI FEATURES AND AI-GENERATED CONTENT, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ERROR-FREE OPERATION. THE DISCLAIMERS IN THE TERMS OF SERVICE APPLY IN FULL TO AI FEATURES AND AI-GENERATED CONTENT.

11. Limitation of Liability.

YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND THIRD-PARTY AI PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR CLAIMS ARISING FROM: INACCURACIES OR ERRORS IN AI-GENERATED CONTENT; YOUR RELIANCE ON AI-GENERATED CONTENT WITHOUT ADEQUATE REVIEW; CLAIMS, COMPLAINTS, ENFORCEMENT ACTIONS, OR DISPUTES ARISING FROM AI-GENERATED CONTENT; COMPLIANCE FAILURES RESULTING FROM YOUR USE OF AI-GENERATED CONTENT; INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS RELATED TO AI-GENERATED CONTENT; BIAS, DISCRIMINATION, OR OFFENSIVE CONTENT IN AI-GENERATED CONTENT; OR BUSINESS LOSSES ARISING FROM AI FEATURE UNAVAILABILITY OR PERFORMANCE ISSUES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO AI FEATURES WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR AI FEATURES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. THIS CAP IS PART OF THE OVERALL LIABILITY CAP IN THE TERMS OF SERVICE AND DOES NOT CREATE ADDITIONAL AGGREGATE LIABILITY.

REPLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM AI FEATURES OR AI-GENERATED CONTENT, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS IN THE TERMS OF SERVICE APPLY IN FULL TO AI FEATURES AND AI-GENERATED CONTENT.

12. Indemnification.

In addition to Your indemnification obligations under the Terms of Service, You will defend, indemnify, and hold harmless Reply, its affiliates, and Third-Party AI Providers and their respective officers, directors, employees, agents, and licensors from and against any third-party claims, demands, actions, proceedings, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) Your use or misuse of AI Features; (b) Your Input Data or AI-Generated Content; (c) Your violation of these AI Terms or applicable law; (d) Your violation of any third-party rights, including intellectual property rights; (e) claims by recipients of AI-Generated Content You send; or (f) Your failure to obtain required consents or comply with applicable data protection law in connection with Your use of AI Features.

Reply may assume exclusive control of the defense of any matter subject to indemnification by You, in which case You will cooperate with Reply in asserting available defenses. The settlement restrictions in the Terms of Service apply to indemnified claims under these AI Terms.

13. Usage Limits and Fair Use.

Reply may impose reasonable usage limits on AI Features, including maximum message volumes per day or per month, rate limits on API calls to Third-Party AI Providers, character or token limits for Input Data, and restrictions on concurrent requests. Applicable usage limits for Your subscription tier are described in the applicable order form, pricing page, or product documentation.

You agree to use AI Features in a manner consistent with reasonable usage expectations and not to exceed reasonable usage levels for Your subscription tier, use AI Features in a manner that degrades service availability or performance for other customers, or attempt to circumvent usage limits or access controls.

Reply reserves the right to suspend, throttle, or restrict Your access to AI Features if Your usage significantly exceeds normal levels, impacts service availability for other customers, or creates excessive costs for Reply in connection with Third-Party AI Provider usage.

14. Monitoring and Enforcement.

Reply reserves the right to monitor use of AI Features for compliance with these AI Terms, security and fraud prevention, service quality assurance, and legal compliance. Reply has no obligation to actively monitor AI-Generated Content or Your use of AI Features; You remain solely responsible for Your activities.

If You violate these AI Terms, Reply may suspend or terminate Your access to AI Features, remove or disable AI-Generated Content, and exercise any other rights available under the Terms of Service or applicable law. These rights are in addition to, and do not limit, any rights available under the Terms of Service.

15. Term and Termination.

These AI Terms remain in effect for as long as You have access to AI Features under an active subscription or other agreement with Reply. Termination or expiration of Your subscription or of the Terms of Service automatically terminates Your access to AI Features and these AI Terms.

You may stop using AI Features at any time by disabling them in Your account settings or contacting Reply. Reply may terminate or suspend Your access to AI Features for violation of these AI Terms, as required by applicable law or Third-Party AI Providers, upon discontinuation of AI Features, or in connection with termination of Your subscription under the Terms of Service.

Upon termination, Your license to use AI Features ceases immediately. Reply will handle Your data in accordance with the Data Processing Agreement. Section 7 (Intellectual Property), Section 8 (Data Processing and Privacy), Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 12 (Indemnification), and Section 16 (General Provisions) survive termination of these AI Terms.

16. General Provisions.

These AI Terms are incorporated into and form part of the Terms of Service. To the extent these AI Terms conflict with the Terms of Service with respect to AI Features, these AI Terms control. The severability, waiver, assignment, and other general provisions of the Terms of Service apply to these AI Terms.

Reply may modify these AI Terms at any time. Material changes will be communicated in accordance with the notice and amendment provisions of Section 2 (Changes to These Terms or the Services) of the Terms of Service. Continued use of AI Features after changes take effect constitutes acceptance of the modified AI Terms.

Questions about these AI Terms or Reply’s AI practices may be directed to [email protected].