Statement of Work
Statement of Work (SOW) is a document that outlines the deliverables the customer will receive as part of the service.
The document clearly defines all aspects of the service, including actions, deliverables, and timelines, in advance.
Unlike the service level agreement that outlines the terms of services as well, the SOW focuses solely on the deliverables associated with the contract.
The scope of work is a section within the SOW document that describes the exact process to meet the listed goals.