11x AI Review in 2025: The Right Sales Tool for Your Business?

The promise of AI-powered automation in sales has never been this close, with so many apps and platforms looking to transform outbound lead generation like never before.

One of the most flashy-looking and modern solutions is 11x, with a hyper-modern name and a pretty fancy homepage, but is 11x the real deal, capable of transforming the output of your sales team in an entirely new and results-driven way, or is a flash-in-the-pan to cash in on the hype?

Is it truly worth the investment?

This comprehensive review dives deep into 11x’s capabilities as an AI-powered sales development platform. I’ll take you on a journey to see whether its digital workers, including Alice (AI SDR) and Mike (AI Phone Agent), are a good fit for your business when it comes to automation.

Whether you’re a sales professional looking to scale your outreach or a business leader evaluating sales automation solutions, this is everything you need to know, backed by the experiences of real users so that you can make the right choice.

Let’s go.

What is 11x?

11x is an AI-powered digital workforce platform designed to automate your entire sales development process.

Think of it as an AI-powered team of sales professionals who never sleep, take vacation, and work around the clock to fill your pipeline based on whatever criteria you’ve given them.

The fundamental here is that the automation process is broken down into two parts, each handled by its own AI agent – Alice, your AI SDR, who handles outbound prospecting and engagement, and Mike, your AI Phone Agent, who manages call-based outreach.

What makes 11x interesting is their approach to automation. Instead of just offering basic task automation like many tools do, they’re attempting to create fully autonomous AI agents that can handle complex sales interactions and, for instance, be a part of your AI agency.

While other solutions act as tools or automate systems that aim to assist or totally take care of specific tedious sales processes, 11x has taken a literal approach with AI agents.

These digital workers are designed to:

• Research and identify promising prospects across multiple channels
• Craft personalized outreach messages based on prospect data
• Engage leads through email and phone conversations
• Handle follow-ups and meeting scheduling
• Learn and adapt from every interaction

But here’s what you really need to know: While 11x positions itself as a complete replacement for human SDRs, the reality is more nuanced. 

Yes, it can handle many repetitive tasks and scale your outreach significantly. However, from my analysis and real user feedback, it’s best viewed as a powerful automation tool rather than a true SDR replacement.

However hearing the agents actually speak to the clients and what they can do may have you thinking otherwise. We’ll explore this shortly.

What’s particularly relevant in 2025 is the growing pressure on sales teams to do more with less. With economic uncertainties still lingering and companies scrutinizing every dollar spent tools like 11x promise to help you scale without the overhead of traditional hiring. 

However, that may not be the case here. There’s no clear pricing page on the website (a bit of a red flag), and there are varied reports online, starting at around $1,230 with a huge six-month discount, all the way up to $5,000 per month, for the starting price.

Either way, you’ll need to carefully consider whether the potential benefits justify the investment, which is what we’re doing now.

How to get started with 11x

First things first, there’s no doubt that implementing a new sales tool can be a huge hassle. I’ve been there, and I want to walk you through exactly what you can expect when getting started with 11x. 

Let me break down the process into what actually happens when you decide to give it a try.

The initial setup process

Unlike many sales tools, you can’t just sign up and start using 11x immediately. Here’s what the process actually looks like:

• Schedule a demo with their sales team
• Complete a discovery call to discuss your needs
• Review and sign their annual contract (yes, it’s annual-only)
• Begin the onboarding process with their team

This is the only way to sign up, so you better book some time into your calendar to go through this process. There’s no free trial period either, so you can’t try for yourself. But, if you’re happy with the demo and you’re ready to commit (you’ll need to pay for the whole year upfront as well), then more power to you.

Setting up your digital workers

Once you’re in, you’ll need to configure your AI agents. Here’s what worked best in my analysis:

Configuring Alice (AI SDR)

• Define your ideal customer profile (ICP)
• Set up your email domains and sequences
• Configure personalization parameters
• Establish outreach rules and limits

Setting Up Mike (AI Phone Agent)

• Upload your call scripts and talking points
• Configure call handling preferences
• Set up integration with your calendar
• Define lead qualification criteria

And, of course, before you can fully utilize 11x, you’ll need to connect it with your existing tech stack. The platform currently integrates with:

• Major CRM systems
• Email providers
• Calendar tools
• Phone systems
• LinkedIn (for social selling)

Time to value: What to expect

Here’s something crucial you need to know: while 11x promises quick results, the reality is that it takes time to see meaningful outcomes. Based on user experiences:

• Week 1-2: Platform setup and configuration
• Week 3-4: Initial campaign testing and refinement (call it AI-guided selling)
• Week 5-8: Beginning to see early results and patterns
• Month 3+: Achieving optimal performance (if everything is dialed in correctly)

There may be some obstacles to be aware of as well, just to be transparent, that users have stated others should be aware of:

1. Domain Warming: New email domains need time to build a reputation
2. Personalization Fine-tuning: Getting the right balance takes iteration
3. Integration Complexity: Some users report challenges with specific CRM setups
4. Learning Curve: Your team will need time to understand how to best utilize the AI agents

Bringing this altogether, here are the key things that will help you get the most out of 11x from day one:

1. Start with a focused ICP rather than trying to target everyone
2. Begin with email campaigns before expanding to phone outreach
3. Monitor early responses closely to adjust personalization settings
4. Keep your human team involved in the learning process
5. Set realistic expectations for ramp-up time

And another insider tip: While 11x’s official onboarding process focuses on broad implementation, you’ll see better results by starting with a micro-segment of your ICP. 

Pick your 100 most promising accounts and use them as your testing ground. This approach lets you fine-tune the AI’s performance without risking your entire prospect pool. 

Some teams state they’ve been able to cut their ramp-up time almost in half using this method.

So, while getting started with 11x may not be the plug-and-play experience you might hope for, that’s true for pretty much any enterprise-grade sales tool. 

Budget at least 30 days for proper implementation, and make sure you have a team member who can dedicate about 25% of their time to overseeing the setup process. If you’re willing to put in the work upfront, you’ll be in a much better position to leverage the platform’s full capabilities.

Now, the features.

What are the main 11x features?

You’ve got an idea of what’s under the hood when it comes to 11x, but I wanted to take a minute or two to actually go through what the main features are and have on offer, giving a bit more depth to the overview.

Having spent time analyzing their platform, I’ll walk you through what works well, what needs improvement, and what you really need to know about their core features.

Alice: AI SDR

Let’s start with Alice, 11x’s flagship digital worker. Think of her as your 24/7 SDR who never takes a coffee break – though I’ve found the reality isn’t quite that simple.

What Alice can do

• Prospect Research: Scans and analyzes potential leads using multiple data sources
• Multi-Channel Outreach: Manages email and LinkedIn communications
• Message Personalization: Attempts to craft contextual messages for each prospect
• Meeting Scheduling: Handles calendar coordination when prospects respond
• Follow-up Management: Creates and executes follow-up sequences

The reality check

Here’s what you need to know about Alice’s actual performance:

• Personalization can sometimes feel templated rather than truly custom
• Works best with large prospect pools rather than targeted accounts
• Requires significant initial setup to get the tone and messaging right
• Response handling isn’t as advanced as human interaction

Best use cases

Alice performs strongest when:

• You need to scale outreach significantly
• Your ICP is well-defined and broad enough
• You have clean data to work with
• Your sales process is clearly documented

Mike: AI phone rep

Mike is 11x’s answer to automated phone outreach. While newer to the platform than 11x AI SDR, Mike brings some interesting capabilities to the table.

Core capabilities

• Automated Call Handling: Makes outbound calls following your script
• Voice Recognition: Processes and responds to prospect responses
• Call Recording: Captures and transcribes conversations
• Meeting Scheduling: Books follow-ups when interest is shown
• CRM Updates: Logs call outcomes and important notes
• Can handle up to 28 different languages

What works well

• Consistent messaging across all calls
• 24/7 availability for different time zones
• Clear accent and natural-sounding voice
• Basic objection handling capabilities

Areas for improvement

• Limited ability to handle complex questions
• Sometimes misses social cues
• Can struggle with strong accents
• Needs frequent script refinement

Something interesting I discovered, but perhaps not surprisingly, during the research, is that while 11x promotes running Alice and Mike simultaneously, you’ll see better results by implementing them in phases.

Start with Alice AI SDR for email outreach, perfect those sequences, and then gradually introduce  Mike for phone follow-ups. This staged approach lets you refine each channel before adding complexity.

You can, of course, use both individually if you wish, but you’ll probably od better with both, but then you do have to pay for both, so bear that in mind.

The bottom line

11x’s features are impressive on paper, but success depends heavily on your implementation and expectations. These AI agents won’t replace your star SDRs, but they can effectively handle repetitive tasks and initial outreach at scale. 

The key is understanding their limitations and designing your processes accordingly.

What are the 11x AI pricing plans?

Let’s talk money – specifically, what you’ll actually need to invest in 11x. I will be completely transparent here because pricing is one of this platform’s most crucial (and sometimes controversial) aspects.

The base investment

First, you need to know that 11x doesn’t publish their pricing openly on their website. From my research and recent user data:

• Starting price: $5,000/month
• Contract term: Annual commitment required
• Included contacts: 3,000 per month
• Cost per contact: Approximately $1.67 (more on this shortly)

But there’s no actual way to know this because it’s not written anywhere. One Reddit post shared that they got a six-month discount and were paying $1,230 monthly to see if they were happy, so it seems to be on a business-by-business basis.

I don’t personally like this style of payment because it’s clear they can just adjust the pricing to get the most out of you based on the information you give them during the sales demo (probably using some kind of AI to figure it out), but that’s not for sure.

I prefer fixed pricing tiers that allow me to scale up and down as needed, depending on the features available. It’s transparent across the board and there are no shady tactics like missing features and so on.

You always know what you’re getting, and this kind of stability goes a long way when you’re running a business. Maybe this will change in the future.

What’s included

So, in the base package, you seem to get access to either Alice AI SDR or Mike. Here’s what you get with the base package:

• Access to Alice (11x AI SDR), Mike (AI Phone Rep) or both as your AI workforce
• Basic email automation
• CRM integration
• Standard support
• Up to 15,000 emails per month

From what I can find, this could be dated information since its on user posts and reviews. Again, there’s no hard-and-fast pricing structure on the official website, but we know it’s a little expensive.

Then, there are the hidden costs to consider, such as implementation time, team training, integration setup, and ongoing optimization and tweaking to ensure the AI agents are delivering the results you’re after.

Insider tip: here’s something I learned through extensive analysis: While 11x requires an annual contract, there’s often room for negotiation if you’re willing to commit to a longer term. Some users have secured up to 20% discounts on 18-month commitments – though I’d recommend thorough testing before making such a long-term commitment.

Is it worth the investment?

11x isn’t generally cheap, so it’s worth thinking about whether the investment is worth the whole. It depends on:

1. Your current outreach volume
2. Size of your target market
3. Average deal value
4. Current SDR team costs
5. Technical resources for implementation

For organizations doing high-volume outreach with deal sizes that justify the investment, 11x can provide positive ROI. 

But this may not be true. A writer on Medium went through and tested 11x against Artisian.io, AISDR.com, and Salestools.io and found that the cost per reply of 11x was about $2,500.

That’s staggering when you consider that Artisian was $550 and SalesTools was as low as $12.50.

As one Trustpilot review states:

“This only works if you’ve got tens of thousands of potential customers and can mass-send with the same messages, hoping someone converts. The emails feel spammy and have very basic customization. Haven’t had a single call in months.”

However, smaller teams or those with very targeted account lists might find the cost hard to justify. Make sure you have a budget not just for the tool but also for proper implementation and optimization.

What are 11x AI reviews by real users?

Okay, so we’ve covered everything about 11x, the mission and dream they’ve set out to achieve, and everything they offer. So the question now is, what does it look like operating in the real world? 

Well, having analyzed feedback from multiple sources from actual users, I want to give you the unfiltered truth about what people are saying about 11x. Let’s dive into the good, the bad, and everything in between.

The positive experiences

What users love

• 24/7 operation: Teams appreciate the constant activity
• Reach and scale: Ability to handle large contact volumes
• Initial setup support: Generally positive onboarding experience
• Integration capabilities: Works well with major CRM systems

Success stories

One standout review from a Senior Manager at Otter.ai noted: “Alice allowed us to scale outbound efforts without sacrificing personalization. It’s been a crucial multiplier for our team.”

The pain points

• Limited personalization: Messages can feel generic
• Contract flexibility: Users report difficulty with annual commitments
• Reply handling: Lack of sophisticated response management
• Cost vs. results: Some question the ROI, as looked at above.

A particularly telling review highlighted: “They promise you the Empire State Building, but what you actually get is nothing other than getting forced to pay $3K/month for a year.”

Industry-specific feedback

Different sectors report varying levels of success:

B2B SaaS

• Generally positive results
• Good fit for high-volume outreach
• Appreciates the technical integration

Professional services

• Mixed results
• Struggles with complex value propositions
• Needs more personalization

Here’s something I’ve noticed: The most successful 11x users tend to be those who view the platform as an augmentation tool rather than a complete SDR replacement. Teams with a hybrid approach – using 11x for initial outreach while keeping human SDRs for nurturing and complex conversations – report the highest satisfaction rates.

As you can see, 11x generates polarized opinions. While some users praise its ability to scale outreach, others feel oversold on its capabilities. 

What is the best 11x alternative?

No doubt you’re feeling a bit hit-and-miss at this point when it comes to 11x, and that’s okay. I try to review these tools as fairly as possible, and with 11x’s 3.7-star out of five on Trustpilot, I tend to agree with the overall tone and vibe.

Not to say this won’t change over time and as the company develops. It’s already raised over $50 million in Series B funding, so maybe we’ll see big things moving forward. I’m open to see that.

However, in the here and now, if you’re not a massive company with thousands of prospects, you’re probably looking for something a little more affordable, more manageable, and smaller scale, with the ability to tier up as you grow.

So, let’s talk about Reply.io.

Reply.io is a powerful sales engagement platform that offers a comprehensive suite of tools to help sales teams streamline their outreach and boost productivity. 

While it may not have the same level of AI-powered automation as 11x, Reply.io excels in its versatility, ease of use, and robust feature set.

Key features of Reply.io:

• Cold email outreach: Create and send personalized email campaigns, track open and click rates, and automate follow-up sequences.
• LinkedIn automation: Automate LinkedIn outreach, send personalized messages, and schedule follow-up activities.
• AI-powered features: Leverage AI-driven features like email writing assistance, smart scheduling, and lead scoring (details in a sec).

Why choose Reply.io? Well, it offers:

• Flexibility: Customize your workflows and tailor the platform to your specific needs.
• Ease of use: User-friendly interface and intuitive design.
• Strong deliverability: Ensure your emails reach the inbox, not the spam folder.
• Robust analytics: Track key metrics and measure the impact of your campaigns.
• Scalability: Grow your sales team and outreach efforts without sacrificing efficiency.

Reply.io isn’t just a multichannel outreach platform—it’s powered by Jason AI, your intelligent AI SDR. Jason AI integrates seamlessly into Reply.io to take your sales efforts to the next level by automating time-consuming tasks while keeping everything personal and effective.

Here’s how Jason AI fits into Reply.io’s toolkit:

• Integrated multichannel outreach: With Reply.io, you already have email, LinkedIn, SMS, calls, and WhatsApp under one roof. Jason AI supercharges this by personalizing and automating outreach across all these channels.
• Effortless AI prospecting: Jason AI taps into Reply.io’s robust lead databases and CRM integrations to identify your ideal customers, ensuring your campaigns always hit the right audience.
• Smart replies & scheduling: It handles back-and-forth conversations with prospects, answers their questions, manages objections, and schedules meetings—all without you lifting a finger.
• Real-time adaptability: Jason AI works in sync with your Reply.io workflows, learning from prospect responses and adjusting sequences for maximum effectiveness.
• Scalable efficiency: As part of Reply.io, Jason AI ensures you’re not just managing outreach but scaling it efficiently, keeping your team focused on closing deals.

In short, Jason AI is the brain behind Reply.io’s brawn—an AI SDR (or some may call it AI BDR) that turns your sales process into a streamlined, scalable machine while keeping the human touch intact.

And with a lovely 4.5 out of five on G2 across 1,300 + reviews, you know you’re getting a positive, tried-and-tested experience. It’s also cost-effective, with plan prices starting at $34 per 1,000 active contacts per month ($166 per month for the Agency plan), and backed by some a world-class level of support.

All in all, with its versatility, ease of use, and strong feature set, it’s a popular choice for businesses of all sizes.

How to choose your AI sales assistant?

Picking the right AI sales assistant can feel overwhelming, but it doesn’t have to be. 

Think of it like hiring an employee—you want someone (or something) that fits your team’s needs, understands your goals, and can hit the ground running. 

Let’s break it down in simple terms.

First, ask yourself: What do I really need help with? Are you drowning in repetitive tasks like qualifying leads or scheduling meetings? Maybe you need a tool that nudges your prospects at just the right time with follow-ups. 

Whatever the case, clarity on your pain points will steer you in the right direction.

For instance, say you’re struggling with managing leads that come through your website. In this case, you’d look for an AI sales assistant that specializes in lead qualification—something that can chat with website visitors in real time, gather key info, and pass hot leads directly to your sales team.

Once you know your needs, the next step is to test the waters. Try before you commit. Many AI tools offer free trials or demos. This is your chance to see how the tool fits into your workflow. 

Pay attention to how easy it is to set up and use. If the setup feels like learning a new language or it’s taking weeks to get going, that’s a red flag. The right AI should feel intuitive—like it “gets you” without a steep learning curve.

Here’s another tip: Involve your sales team. They’re the ones who’ll use this every day, so their input is gold. Let’s say you’re considering a tool that suggests email responses to prospects. 

Ask your team: Do these responses sound natural? Are they something we’d actually send? The best AI tools learn from your team’s behavior and adapt to your unique style, not the other way around.

And don’t forget to look under the hood: What does the tool integrate with? If you’re using a CRM like Salesforce or HubSpot, make sure the AI plugs into it seamlessly. 

You don’t want to spend time importing and exporting data. For example, imagine an AI assistant that syncs with your CRM, updating lead statuses automatically after every interaction. That’s the kind of smooth efficiency you’re after.

Finally, think about scalability and support. As your team grows, will this tool grow with you? And if you hit a snag, is there reliable customer support to back you up? You want a tool that feels like a partner, not just another piece of software.

At the end of the day, the right AI sales assistant should save you time, not create extra work.

Remember, the best AI sales assistant is the one that aligns with your specific needs and goals. By carefully considering these factors, you can select a tool to empower your sales team and drive revenue growth.

I say this a lot in my guides, but you’re never really going to find an AI that completely takes over your workflow and handles everything. You need to have some strong kind of workflow and some aspects of it that can be improved with AI.

Then, you need to work to tweak and implement the AI so you create a workflow that integrates everything, and this will evolve and adjust over time. It also depends on your team’s input and what they need, what you can invest, how training goes, and so much more.

The best thing to do is to pick the tool you think will work best, fits your budget, is scalable, and has the features you want, and then stick with it. Treat your workflow as a living, breathing organism, and let it evolve over time, with some nurturing from yourself and your team, of course.

Final thoughts

11x is an impressive piece of technology that’s pushing the boundaries of what AI can do in sales. However, it’s not for everyone. Here’s my honest take:

Consider 11x if:

• You have a significant outbound sales volume
• Your budget can handle a substantial monthly investment
• You’re ready for a long-term commitment
• You have the resources for proper implementation
• You’re looking to scale rapidly

Look elsewhere if:

• You need flexible pricing options
• You want to start small and gradually scale up
• You require advanced reply handling capabilities
• You’re working with a limited budget
• You need immediate results

The sales automation landscape is evolving rapidly, and tools like 11x represent just the beginning of what’s possible. Whether you choose 11x or an alternative like Reply.io, the key is finding a solution that aligns with your specific needs, resources, and goals.

Pro tip: Before making a final decision, request references from companies similar to yours in size and industry. The insights from their experiences could save you months of trial and error.

Ready to take the next step? 

Define your must-have features, schedule demos with your top choices, and prepare specific use cases for testing. Consider requesting a pilot program to evaluate the tool’s performance firsthand. 

Remember, the best sales tool is the one that helps your team consistently hit their targets while providing a clear return on investment.

Ready to supercharge your sales team? 

Try Reply.io today and experience the power of AI-driven sales engagement.