23 Best Live Chat Software for Website (for CS and Sales) in 2024

Before we dive deeper into the list of the best website chat software for customer support and sales, you need to imagine this scenario: 

It’s late at night, and you’ve just received a delivery with a missing item. The disappointment sets in, but you quickly shift to problem-solving mode. How can you get this resolved at 10 PM? 

Enter live chat support.

With just a few clicks, you’re chatting with a support agent who processes your refund in no time. Within minutes, what could have been a headache turns into a surprisingly positive experience. 

Just like that, your loyalty as a customer is secured, and your problem is solved swiftly.

In fact, according to Statista, the average wait time for a website with live chat software is around just one minute.

Not only is this quick resolution a win for the customer, but it also benefits the business. Many issues are resolved with just a few clicks, making life easier for everyone involved.

Fast forward to 2024, and website chat software has evolved far beyond simple text exchanges. 

The best live chat software for websites now comes loaded with a host of features designed to enhance the customer experience and streamline operations:

1. AI-powered chatbots that provide 24/7 support
2. Video and voice chat options for a more personal touch
3. Multi-language support to cater to a global audience
4. Integration with CRM systems for highly personalized interactions
5. Analytics and reporting tools to refine your customer service strategies

As businesses put more emphasis on customer experience, choosing the right chat software isn’t just about solving problems anymore—it’s about forging connections, driving sales, and building lasting loyalty.

In this comprehensive guide, we’ll take a closer look at the 23 best website chat software options available in 2024. Whether you’re a small startup or a large enterprise, there’s a perfect solution out there to fit your needs, budget, and customer base.

What is website live chat software?

Think of online chat software for your website as the digital equivalent of having a super-smart, always-available concierge at your front door. It’s like the secret ingredient that helps both startups and Fortune 500 companies boost their customer satisfaction and ramp up their conversion rates.

Why do you need to invest in website chat software in 2024?

The benefits for businesses are so compelling, it’s like printing money:

• Customer satisfaction goes through the roof
• Conversion rates that make your CFO do a happy dance
• Support costs take a nosedive
• Customer insights that are pure gold for product teams
• Lightning-fast response times that turn customers into brand evangelists
• Global reach without the jet lag
• 24/7 availability that makes time zones irrelevant
• Personalization at scale that feels downright magical
• Cart abandonment rates plummet faster than a failed startup’s valuation
• A competitive edge sharper than a samurai sword

Live support algorithm isn’t just smart—it’s borderline clairvoyant. It ensures customers get VIP treatment 24/7 while businesses run a tight ship, blending human expertise with AI efficiency. It’s not just customer service; it’s customer service on steroids.

Read also: Live chat benefits and strategies for boosting website engagement

How live chat works 

Ever wondered how live chat pulls off its magic in customer service? Let’s break it down step-by-step, so you can see how the magic happens:

1. The friendly chat window

First things first: a chat window or icon pops up on your website or app, usually hanging out in the bottom corner like a helpful little buddy. 

This window isn’t just a standard box; it’s fully customizable to match your brand’s vibe, so it feels like a natural part of your digital space.

2. Customer starts the conversation

Next up, your customer clicks on that inviting chat icon to open the chat window. 

They can start typing their questions, concerns, or even a simple “Hey, can you help me with this?” right into the chat.

3. Real-time, human interaction

During business hours, a real-life customer service superstar is on the other end, ready to jump in and help. 

The conversation flows just like a text chat, making it quick and easy to solve problems and provide that personal touch customers love.

4. Chatbot to the rescue

But what happens when the clock strikes 5, and your human team calls it a day? 

That’s when the AI Chatbot steps up. This smart bot can handle frequently asked questions, direct users to helpful resources, or collect essential information to ensure someone follows up later.

5. Smooth hand-offs

If the chatbot hits a tricky question or a complex issue, no worries—it’s smart enough to arrange a callback or an email follow-up with a human agent. 

When your team is back online, they can easily pick up the conversation right where the bot left off, making the transition seamless and smooth for the customer.

6. Learning and improving

All the while, your live chat software is quietly collecting data on these interactions. 

This isn’t just for show—it’s a treasure trove of insights to help you improve customer service, spot common problems, and offer even more personalized experiences next time.

By blending human know-how with automated efficiency, live chat ensures customers always have access to support, while businesses get to optimize their resources like pros. 

It’s like having your cake and eating it too—except in this case, everyone gets a slice!

And now, let’s see what are the options.

23 best website chat software

Now, I know what you’re thinking. “Another tech list? Yawn.” 

But hold onto your hoverboards because this isn’t just any list. We’ve scoured the digital landscape, tested more chatbots than we care to admit (my fingers are still cramping from all those “Hello, how can I assist you?” messages), and emerged with the crème de la crème of chat software.

Ready to transform your website from a digital wallflower to the life of the party? Let’s chat about it! (See what I did there?)

Dive in for our no-holds-barred rundown of the 23 best website chat software that’ll make your customers wonder if you’ve secretly hired a team of psychics. Spoiler alert: It’s just really good tech.

AI Chat by Reply.io

G2 Reviews: 4.5/5 – Highly praised for its intelligent automation and ease of integration

Looking to turn your website visitors into hot leads and booked meetings without lifting a finger? 

Meet Reply AI Chat—your new sales sidekick that’s always on, always smart, and always ready to boost your bottom line. 

This isn’t just any chatbot; it’s a sales-trained, AI-powered conversational tool that acts like your best salesperson, working around the clock to engage prospects, answer questions, and guide them smoothly through your sales funnel. 

And with top-tier video avatars from HeyGen, the experience feels less like a bot and more like a real, engaging conversation.

What sets Reply AI Chat apart?

It’s packed with features that drive results: think real-time meeting bookings right in the chat, seamless integration with your knowledge base, and even mid-funnel lead nurturing. Whether you’re targeting a demo booking or a free trial signup, AI Chat is trained to guide visitors toward your specific goals, making it perfect for both inbound and outbound strategies. 

And setup? It’s a breeze! 

No complicated configurations—just plug and play, and you’re ready to start capturing leads from day one.

Plus, with its ability to pull from multiple data sources—like PDFs, website links, FAQs, and more—AI Chat becomes smarter with every interaction. It learns, adapts, and gets better at engaging your visitors, making it a dynamic part of your sales team. 

So, if you’re looking to boost your sales game in 2024, it’s time to let AI Chat work its magic and start filling up that calendar with high-quality meetings!

Reply’s AI Chat core features:

• Engages prospects with sales-focused conversations to convert visitors into leads.
• Allows visitors to schedule meetings directly within the chat.
• Uses realistic video avatars for a more engaging chat experience.
• Nurtures leads through the sales funnel with targeted messaging.
• Integrates with your knowledge base for accurate, brand-aligned responses.
• Provides 24/7 automated support and collects information for follow-ups.
• Seamlessly hands off complex queries to human agents.
• Collects data from chats to refine strategies and personalize future interactions.
• Learns from various data sources to provide comprehensive responses.
• Quick and easy setup with immediate lead-capturing capabilities.
• Integrates with Reply’s sales tools for a full sales funnel approach.
• Customizes chat flows to achieve specific goals like demos or trials.

AI Chat pricing:

AI Chat keeps it simple and flexible with its pricing. 

You can jump in for free and capture up to 10 contacts each month, or go Pro for just $50/month to snag 50 contacts, with unlimited chatbots, messages, and team members. 

Both plans come packed with AI video avatars, knowledge base integration, and training from multiple data sources, making it super easy to amp up your sales game!

LiveChat

G2 Reviews: 4.5/5 – Users appreciate its versatility and user-friendly interface

LiveChat shines with a robust feature set that makes customer engagement a breeze. 

With real-time visitor monitoring and the ability to see what customers are typing before they hit send, your team can jump in with proactive, personalized support. 

Plus, with strong mobile support, your agents can keep the conversation flowing smoothly, no matter where they are, ensuring quick and responsive service anytime, day or night.

LiveChat core features:

• Message preview
• Mobile support
• Pre-chat survey to qualify leads 
• Customizable chat window
• Message sneak-peek for improved customer experience
• Visitor tracking

LiveChat pricing

Tiered plans start from $16/month/agent

It’s a versatile solution suitable for businesses of all sizes looking to elevate their customer engagement strategies.

ChatBot

G2 Reviews: 4.3/5 – Praised for its ease of use and effectiveness in automating support

ChatBot delivers a powerful AI-driven platform that automates customer support with ease. Thanks to its intuitive, no-code interface, businesses can set up advanced conversation flows without needing any tech skills. 

Plus, with built-in machine learning, ChatBot gets smarter over time, offering more accurate and helpful responses to keep your customers happy.

ChatBot core features

• Automated responses
• Natural Language Processing
• 24/7 customer support
• Multichannel integration
• Analytics and reporting
• Conversational templates

ChatBot pricing

Plans from $50/month, with a 14-day free trial

It’s ideal for growing businesses seeking to automate and scale their customer interactions efficiently.

HubSpot Live Chat

G2 Reviews: 4.3/5 – Highly rated for its integration with HubSpot’s ecosystem

HubSpot Live Chat fits right in with HubSpot’s CRM, making it a go-to tool for businesses that want a unified approach to managing customer relationships. 

It offers targeted messaging and smart chatbot features, so you can engage visitors with personalized interactions based on their behavior and history, all in one place.

HubSpot Live Chat core features:

• Integrated CRM
• Lead generation tools
• Customizable chat widgets
• Email follow-ups
• Automated workflows
• Visitor tracking

HubSpot Live Chat pricing:

Free basic live chat, advanced features available with HubSpot’s paid plans

It’s ideal for businesses using HubSpot’s CRM who want to add robust chat capabilities to their customer engagement strategy.

Brevo Live Chat (ex Sendinblue)

G2 Reviews: 4.5/5 – Users value its integrated approach to marketing and communication

Brevo combines live chat with a full suite of marketing tools, giving businesses a unique way to connect with customers in real time while nurturing leads through targeted campaigns. 

With its unified inbox, you can manage conversations across different channels in one place, making Brevo a powerful, all-in-one solution for both customer engagement and marketing.

Brevo Live Chat core features:

• Multi-channel communication
• Automated chat flows
• Contact management
• Chat customization
• Real-time analytics
• Integration with email marketing

Brevo Live Chat pricing:

Free plan available, paid plans from $25/month

It’s excellent for businesses looking to consolidate their marketing and communication tools into one platform.

Olark

G2 Reviews: 4.3/5 – Appreciated for its straightforward approach and effectiveness

Olark is all about keeping chat support simple and efficient. With real-time visitor tracking and automated chat routing, your team can engage potential customers proactively and handle inquiries smoothly. 

Plus, Olark’s detailed chat transcripts and analytics offer valuable insights to help you boost your customer service game.

Olark core features:

• Real-time chat
• Customizable chatbox
• Automated messages
• Transcripts and reporting
• Third-party integrations
• Visitor insights

Olark pricing:

Plans start at $19/month per agent

It’s a solid choice for small to medium businesses seeking a straightforward, effective chat solution.

Intercom

G2 Reviews: 4.5/5 – Highly regarded for its robust automation and customer engagement tools.

Intercom brings together live chat, chatbots, and targeted messaging in one powerful platform, perfect for businesses looking to scale up without losing that personal touch. It excels at delivering tailored customer experiences, even as your audience grows. 

Plus, Intercom integrates smoothly with your existing tools, making it easy to plug into your current setup and start engaging customers right away.

Intercom core features:

• Automated messaging
• Live chat
• Customizable bots
• CRM integration
• Customer segmentation
• In-app messaging

Intercom pricing:

Custom pricing based on needs, free trial available

Intercom is excellent for businesses looking for a scalable, feature-rich customer communication platform.

Zendesk сhat

G2 Reviews: 4.3/5 – Recognized for its seamless integration with Zendesk and analytics features.

Zendesk Chat is a great tool that’s part of the Zendesk suite, and it does a lot more than just handle chats. It integrates smoothly with other customer support tools, so your team can see all customer interactions in one place. 

This makes it easier to provide consistent, high-quality service across all channels, helping your team stay on top of things and keep customers happy.

Zendesk сhat core features:

• Real-time chat
• Chatbot integration
• Multi-channel support
• Analytics and reporting
• Triggered messages
• Mobile app support

Zendesk сhat pricing:

Plans start at $14/agent/month when billed annually

It’s ideal for businesses already using or considering the Zendesk suite for customer support.

Drift

G2 Reviews: 4.3/5 – Praised for its impact on lead generation and sales efficiency

Drift focuses on conversational marketing and sales, using AI-powered chatbots to do the heavy lifting, like qualifying leads and booking meetings for you. 

This unique chat approach is especially useful for B2B companies wanting to simplify their sales process and boost lead generation.

Drift core features:

• Conversational marketing
• Automated chatbots
• Account-based marketing
• Real-time chat
• Video messaging
• CRM integration

Drift pricing:

Custom pricing, a free plan available for small businesses

Drift is an excellent choice for B2B companies focusing on conversational marketing and sales automation.

Freshchat

G2 Reviews: 4.4/5 – Users highlight its ease of use and powerful features

Freshchat provides a modern, messaging-first platform for customer support, combining AI-powered chatbots with real human help. 

This setup lets businesses manage a high volume of inquiries smoothly. Plus, its smart self-service options help customers find answers on their own, which lightens the load on support teams.

Freshchat core features:

• Multi-channel messaging
• AI-driven chatbots
• Customizable chat widgets
• In-app messaging
• Analytics and reporting
• User segmentation

Freshchat pricing:

Free plan available, paid plans start at $15/agent/month

Freshchart is great for businesses looking to modernize their customer support with a messaging-first approach.

Tidio

G2 Reviews: 4.6/5 – Users praise its ease of use and effective automation

Tidio is a super user-friendly chat platform that brings live chat, chatbots, and email all together in one place. With its simple chatbot builder, businesses can easily automate those repetitive tasks. 

What makes Tidio stand out is its simplicity and effectiveness, which makes it perfect for small to medium-sized businesses.

Tidio core features:

• Live chat and chatbot integration
• Automated responses
• Multi-language support
• Visitor tracking
• Email and Messenger integration
• Customizable chat widget

Tidio pricing:

Free plan available, paid plans start at $18/month

Tidio is an excellent solution for small to medium businesses looking for an all-in-one communication solution that’s easy to implement and use.

LivePerson

G2 Reviews: 4.1/5 – Appreciated for its robust features and scalability

LivePerson is an AI-powered conversational platform built for large enterprises. It comes with advanced AI features that automate complex interactions across different channels.

What sets LivePerson apart is its ability to handle a huge number of conversations while still keeping things personal.

LivePerson core features:

• AI-powered chatbots
• Real-time messaging
• Voice and video support
• Analytics and insights
• Integration with multiple platforms
• Customer intent detection

LivePerson pricing:

Custom pricing for enterprise solutions

It’s ideal for large enterprises seeking a comprehensive, AI-driven conversational platform.

Tawk.to

G2 Reviews: 4.5/5 – Users praise its value and functionality

Tawk.to gives you a free live chat solution that’s surprisingly loaded with features. It includes things like real-time visitor monitoring, a ticketing system, and a knowledge base. Even though it’s free, 

Tawk.to doesn’t compromise on quality or reliability, making it a great option for businesses looking to save money without sacrificing service.

Tawk.to core features:

• Free live chat service
• Customizable chat widget
• Real-time monitoring
• Ticketing system
• Automated triggers
• Mobile app support

Tawk.to pricing:

Free, with optional paid add-ons

Tawk.to is excellent for small businesses or startups looking for a robust chat solution without the cost.

Userlike

G2 Reviews: 4.5/5 – Users appreciate its multichannel capabilities and ease of use

Userlike offers a flexible chat solution that’s perfect for both website and messenger-based communication. It brings everything together in one inbox, letting you manage chats across channels like WhatsApp, Facebook Messenger, and SMS all in one place. 

What makes Userlike great is how it effortlessly combines traditional web chat with popular messaging apps, bridging the gap between them.

Userlike core features:

• Omni-channel messaging
• Customizable chat widget
• AI-powered chatbots
• Analytics and reporting
• Integration with CRM tools
• Customer feedback collection

Userlike pricing:

Plans start at €90/month, 14-day free trial available

It’s great for businesses looking to unify their customer communication across web and popular messaging platforms.

Pure Chat

G2 Reviews: 4.4/5 – Users highlight its simplicity and effectiveness

Pure Chat is a simple, easy-to-use live chat solution that keeps things straightforward. It gives you all the essential features without any unnecessary complexity. 

Known for offering unlimited chats and responsive support, Pure Chat is a great option for small businesses just getting started with live chat.

Pure Chat core features:

• Unlimited chats
• Real-time analytics
• Chat history
• Customizable chat widgets
• Visitor tracking
• File transfer

Pure Chat pricing:

Plans start at $39/month for up to 4 users

Pure Chat is ideal for small businesses looking for a no-frills, reliable chat solution with straightforward pricing.

LiveAgent

G2 Reviews: 4.5/5 – Praised for its comprehensive feature set and value for money

LiveAgent is an all-in-one help desk solution that’s packed with strong live chat features. It brings everything together in a single inbox, so you can manage customer interactions across chat, email, and social media all in one place. 

What makes LiveAgent stand out is its ability to offer a complete customer service solution, going way beyond just live chat.

LiveAgent core features:

• Multi-channel support
• Integrated help desk
• Real-time chat
• Automated ticketing
• CRM integration
• Canned responses

LiveAgent pricing:

Plans start at $15 per agent/month

LiveAgent is excellent for businesses seeking an all-in-one customer service solution that includes powerful live chat features.

Kayako

G2 Reviews: 4.1/5 – Users appreciate its unified approach to customer service

Kayako gives you a unified customer service platform that blends live chat with help desk features. It offers a detailed view of customer interactions, which helps agents provide more personalized support. 

Plus, Kayako’s collaborative tools make it easier for teams to work together on tricky customer issues.

Kayako core features:

• Unified customer conversations
• Live chat and messaging
• Help desk integration
• Customer journey tracking
• Self-service support
• Team collaboration tools

Kayako pricing:

Plans start at $15/agent/month

It’s great for businesses looking for a unified platform that combines chat with comprehensive help desk features.

Crisp

G2 Reviews: 4.6/5 – Highly rated for its user-friendly interface and innovative features

Crisp is a modern, feature-packed chat platform that’s all about strengthening customer relationships. It combines live chat, chatbots, and CRM tools into one handy solution. 

What really makes Crisp stand out is its MagicBrowse feature, which lets agents see exactly what customers are looking at, giving it an edge over the competition.

Crisp core features:

• Multi-channel messaging
• Automated chatbots
• Real-time chat
• Shared inbox
• Visitor analytics
• Co-browsing support

Crisp pricing:

Free plan available, paid plans start at $25/month

Crisp is ideal for businesses looking for a modern, feature-rich chat solution with unique capabilities like screen sharing.

Comm100

G2 Reviews: 4.5/5 – Users praise its comprehensive feature set and scalability

Comm100 is an AI-powered customer engagement platform that covers everything from live chat and chatbots to social media and SMS. 

It’s packed with powerful features tailored for larger businesses, like advanced routing and detailed reporting. What makes Comm100 stand out is its ability to handle complex, high-volume customer service operations with ease.

Comm100 core features:

• Omni-channel communication
• AI-powered chatbots
• Real-time chat
• Video and audio chat
• Website visitor engagement
• Integration with CRM and social media

Comm100 pricing:

Custom pricing based on needs

Comm100 is excellent for medium to large businesses seeking a robust, scalable customer engagement platform.

Podium

G2 Reviews: 4.6/5 – Highly rated for its impact on customer engagement and review generation

Podium is all about making it easy for businesses to interact with customers through messaging channels like text and Facebook Messenger. It does offer web chat, but where it really shines is in helping businesses connect with customers on the platforms they prefer. 

This makes Podium especially handy for local businesses looking to keep communication simple and effective.

Podium core features:

• Web chat to text
• Multi-channel messaging
• Automated responses
• Review collection
• Payment processing
• Customer feedback tools

Podium pricing:

Custom pricing based on business needs

It’s ideal for local businesses looking to improve customer communication through popular messaging channels.

Acquire

G2 Reviews: 4.6/5 – Users appreciate its advanced features and effectiveness in complex support scenarios

Acquire is a customer experience platform that goes way beyond just basic chat. It’s got co-browsing and video chat features, which make customer support much more interactive. 

Plus, its AI-powered chatbots are built to handle more complicated situations, making Acquire a great choice for businesses with more advanced support needs.

Acquire core features:

• Video and voice chat
• AI chatbots
• Co-browsing
• Screen sharing
• Knowledge base integration
• Real-time customer insights

Acquire pricing:

Custom pricing based on business requirements

Acquire is great for businesses looking for advanced customer support capabilities, including co-browsing and video chat.

Help Scout

G2 Reviews: 4.5/5 – Praised for its user-friendly interface and focus on personalized support

Help Scout is a customer communication platform that includes live chat as part of its bigger help desk solution. It’s all about adding a personal touch to customer interactions, with features that make support feel more human. 

What makes Help Scout stand out is how it combines efficient support processes with a personalized approach, giving you the best of both worlds.

Help Scout core features:

• Email and live chat support
• Shared inbox
• Customer management
• Reporting and analytics
• Knowledge base
• Workflow automation

Help Scout pricing: 

Plans start at $20 per user/month

It’s ideal for businesses that prioritize a personal touch in their customer support and want a solution that goes beyond just chat.

Help Crunch

G2 Reviews: 4.7/5 – Highly rated for its offline capabilities and ease of use

HelpCrunch offers a versatile chat solution designed to enhance both customer engagement and support efficiency. With its intuitive interface and robust automation capabilities, HelpCrunch ensures that every customer query is handled promptly, whether it’s during business hours or late at night. 

Features like automated follow-ups, customizable chat widgets, and proactive messaging make it a go-to tool for businesses aiming to elevate their customer service game.

Help Crunch core features:

• Live chat and email integration
• Customizable chat widget
• Automated chat messages
• In-app messaging
• Knowledge base support
• Analytics and reporting

Help Crunch pricing:

Free plan available, paid plans from $15/month per agent

HelpCrunch is perfect for businesses that want to deliver proactive, personalized customer interactions while automating routine support tasks to improve team productivity.

Read also: The best AI-powered alternatives to ChatGPT

How to choose the right live chat software for your website

Choosing the right live chat software for your website can feel like picking the perfect pizza topping—get it right, and it’s a game-changer. 

Get it wrong, and you’re left with a choice that doesn’t quite hit the spot. 

But don’t worry, we’re here to help you select the chat software that’ll make your customers feel heard and keep your support team smiling. Here’s how to nail it:

1. Know your battle plan

First things first—what are you hoping to achieve? 

Before diving into all the shiny features, think about your main goals. Are you looking to boost sales, make customers happier, or reduce the stress on your support team?

Also, consider who’s going to be using this recommend live chat software. Is it just you, or do you have a whole crew ready to handle customer queries? And what’s your team’s tech comfort level? The software should be simple enough that everyone can use it without pulling their hair out.

2. Features that actually matter

Not all features are created equal, so focus on what you actually need. AI capabilities are great for handling routine questions, leaving your team free to tackle more complicated issues.

Think about multichannel support, too—your customers are on email, social media, and your website, and you need to be wherever they are. Good analytics and reporting are essential; you want tools that give you insights to improve constantly.

Customization is key—your chat tool should look and feel like a natural part of your brand. And don’t forget integration! It needs to play nice with your CRM, help desk, and any other tools you’re already using.

3. User experience is king (For you and your customers)

A smooth user experience is non-negotiable. 

• For your team, the software should be intuitive and straightforward, so they don’t spend hours learning how to use it. 
• For your customers, the chat interface should be fast and easy to use, making their interactions with you feel effortless.

4. Scalability: Think big, start smart

Your chat software should be able to grow with you. No matter if you’re a startup or scaling up, you need a tool that can handle increased traffic and more complex needs over time. 

Dream big—your chat software should be ready to grow with you as you expand.

5. Security

Security isn’t just a buzzword—it’s a must. Your customers are trusting you with their information, so make sure your chat software has top-notch security features like encryption and is compliant with privacy regulations. 

You don’t want to cut corners here.

6. Support for your support

Even the best tools need a little help sometimes. Make sure your chat software vendor offers solid training and 24/7 support. 

That way, if things go south at 2 AM, you’ve got backup.

7. Show me the money

Understand exactly what you’re paying for. 

Is it per agent, per chat, or per feature? And watch out for hidden costs—no one likes surprises when it comes to the bill. 

Make sure you’re getting good value and that the software is going to help you make more money than it costs.

8. Test drive before you buy

Don’t just take their word for it—most vendors offer free trials. Use them! Test the software to see if it’s a good fit for your needs. 

It’s like dating; you wouldn’t commit without a few good dates first, right?

9. Check the street cred

Finally, check what other businesses are saying. 

Read reviews, especially from companies similar to yours. Look at case studies to see how others have benefited from the software. And while awards are nice, real-world performance is what really counts.

Here’s your ultimate advice from Reply: Keep your business goals front and center, don’t get dazzled by unnecessary features, and remember – the best software is the one that makes your life easier and your customers happier.

How to use live chat software on a website

Integrating a live chat into your website isn’t just about slapping on a widget and calling it a day. It’s about seamlessly weaving an intelligent, responsive, and brand-aligned conversation partner into the very fabric of your online presence.

And that’s where Reply’s Chat Bot algorithms shine brighter than a fresh Series A funding round. In this guide, we’re going to walk you through how to leverage Reply’s chat solution to turn your website from a digital wallflower into the life of the e-commerce party.

We’re talking about crafting a chat experience so smooth, your visitors will think they’re talking to the digital lovechild of Einstein and Siri.

First things first, log into Reply AI Chat. No account? No problem. Sign up faster than you can say “customer engagement.” 

Pro tip: Have your coffee ready, because once you start, you won’t want to stop.

Head to the “AI chat” section. It’s on the left, can’t miss it. 

Click “Create AI chatbot” and boom – you’re in business. You entered? Welcome to the command center. Here’s where the magic happens:

• Content tab: This is where you give your chatbot its personality. Think of it as creating a digital mini-me for your brand. Witty? Professional? Somewhere in between? The choice is yours.
• Styling tab: Make your chatbot look good. It’s like dressing your brand for a first date with every visitor.
• AI avatar tab: Want to give your chatbot a face? Integrate with Heygen and watch your engagement skyrocket. It’s like having a digital spokesperson that never sleeps.
• Goals tab: Set your chatbot’s mission. Lead generation? Demo bookings? World domination? (Okay, maybe not the last one.) Your chatbot is ready to make it happen.
• Knowledge base tab: Feed your chatbot’s brain. The more it knows, the more it grows (your business, that is).
• Embed tab: The final frontier. Get that unique code and plant your chatbot flag on your website’s digital soil.

Make yourself at home, and whenever you’re ready, let’s go big and set up your AI Chatbot. Right after you’ve set everything up, on the right, you’ll see your chatbot in action. It’s like having a crystal ball but for customer interactions. 

Tweak, test, and repeat until it’s perfect. And…That’s it—now go turn those visitors into loyal customers!

Transform your website into a lead-generation machine

We’ve given you an in-depth look at the “online chat software for website” landscape for businesses in 2024, highlighting a range of options to consider. 

Now, as we wrap up, it’s clear that the right chat solution can significantly boost your website’s ability to generate leads and enhance customer satisfaction. 

That’s where Reply AI Chatbot really shines—a powerful tool designed to help you achieve these essential business goals.

Here’s why Reply AI Chatbot stands out:

• Video avatars for real engagement → Bring a human touch to your interactions with top-tier video avatars powered by HeyGen. These avatars make conversations feel more engaging, increasing the chances of turning visitors into leads.
• Goal-oriented sales guidance → Set specific goals like “Book a demo” or “Start a trial,” and let the AI guide your visitors down the sales funnel, optimizing every conversation for conversions.
• Multi-source training → Our chatbot learns from various data sources, including PDFs, documents, and FAQs, ensuring it provides accurate and comprehensive responses every time.
• Rapid setup → Get started quickly without any complex configurations. Our chatbot is designed to align directly with your business goals, so you can begin capturing leads and engaging customers in no time.

Ready to see the difference for yourself? 

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